Support

FormCerts is in private beta. To join, or for help with the add-on, certificates or billing, email support@formcerts.com. We reply within one business day.

Common questions

• A recipient didn't get their certificate. Check the certificate in your dashboard for its delivery status. Bounced addresses are shown there, and you can re-send to a corrected address.
• The certificate has a typo in a name. Edit the name in the dashboard and re-issue. The QR code and verification link stay the same.
• Nobody is receiving certificates. Make sure FormCerts is enabled for the form in the add-on sidebar and that the form collects email addresses (or has an email question mapped as the recipient).

Other contacts

• Privacy and data requests: privacy@formcerts.com
• Report abuse or spam: abuse@formcerts.com